I ship within European Union and to the United States.

Shipping Rates

1. Portugal: Flat rate of 5€.
2. European Union: Flat rate of 10€.
3. Free Shipping: Available for EU orders over 50€.
4. United States: Calculated at checkout based on weight and volume.

Please note that I don't ship to territories outside the EU customs and VAT area (including the Canary Islands, Ceuta, Melilla, and the French overseas departments), or to regions experiencing significant transit disruptions. If you are unsure about your location, please contact me.

For US orders, customs duties and taxes are already included in the shipping cost, so there are no additional charges on delivery.

Estimated transit times

As each piece is handled with individual care, orders are processed within 7 business days to carefully prepare and pack your items. Orders are sent by CTT or UPS. Once dispatched, I will email you a shipping confirmation, along with a tracking number whenever the service provides one.

1. Portugal: Mainland: 1-3 business days | Madeira: 2-7 business days | Açores: 2-15 business days. (remote islands may take longer in adverse weather).
2. European Union: Most destinations: 3-5 business days. More distant destinations: up to 7 business days.
3. United States: 5-7 business days (excluding customs clearance).

Address accuracy

Please ensure your shipping address is correct before completing your order. If you notice an error, contact me immediately and I will do my best to rectify it before dispatch.

If the courier charges an address correction fee because of an error in the address provided, I will ask you to cover it.

If a parcel is lost because the address provided at checkout was wrong, I'm not able to replace or refund it.

If a parcel comes back undelivered because of an incorrect address or because it wasn't collected, email me and pick one:

1. I send it again, you pay the new shipping.
2. I refund the piece once the parcel is back with me. The original shipping cost isn't refunded.

Lost or delayed parcels

If your parcel hasn't arrived within the estimated transit time, please contact me within 30 days of dispatch so I can look into it. Some couriers set strict deadlines for opening claims, and the longer the wait, the harder it is to find out what happened, so please don't leave it for later.

About my packaging

Each piece is hand-packed in my studio using plastic-free, protective materials.

Returns & damages

If something does go wrong in transit, here's what to do:

For visible damage at delivery (the box arrives damaged):

Please report the damage within 8 calendar days of receiving the parcel (the sooner the better):

1. Take clear photographs of the unopened box showing the damage.
2. Contact me at hello@ritaestevesceramics.com ideally within 24 hours with the photos, and I will assist you.

For hidden damage (discovered after opening the parcel):

Please report the damage within 8 calendar days of receiving the parcel (the sooner the better):

1. Keep all original packaging until the case is resolved.
2. Take clear photographs of the damaged piece, the inner packaging, and the outer box.
3. Contact me at hello@ritaestevesceramics.com with your order number and photographs.

Once the damage is verified through the photographs provided, I will arrange for a replacement or a full refund (see the section below for details).

A note on refunds

In these cases you will get a 100% refund, with no transaction fees deducted:

1. Transit damage verified through photographs.
2. Parcel undeliverable due to courier error (not customer-provided incorrect address).

If a parcel can't be delivered because of an incorrect address provided by the customer, original shipping costs are non-refundable and any non-refundable transaction fees (SumUp) will be deducted from the refund total.

For more details regarding your purchase, shipping, returns,and liability, please review the full Terms & Conditions.